FAQ

Yes. Hirow is completely free to use. Optional paid services may be offered in the future or for premium features, but the core Hirow experience remains free.

Open the Hirow app and sign up with your email, or use Sign in with Apple or Google. We then ask you for a few basic details so we can set up your profile and goals.

If you signed up with email, contact us at support@hirow.fit and we’ll help. If you used Apple or Google, sign in the same way.

Go to Settings and choose Sign out. Your session data is removed from the device, while your account data stays saved for when you sign back in.

After you set up your profile, Hirow suggests a plan based on your goal, experience, available equipment, and the training days you chose.

Yes. You can create a new plan or edit yours from the Training tab. The active plan is the one the app and the Hirow AI coach use for recommendations.

Stop any exercise that causes pain and reduce the load. The Hirow AI coach may suggest lighter alternatives, but it does not diagnose injuries. See a professional if the pain is persistent or severe.

We calculate them from your details such as weight, height, age, activity level, and goal, then show them as adjustable daily targets.

From the Nutrition tab, add the meal manually, or take a photo so Hirow can give you an initial estimate of the calories and macros.

It helps with questions about training, nutrition, recovery, sleep, weight, and your next steps, based on your goal and progress.

Only when you allow it. You can turn off sharing your Hirow data and ask your question without personal context. The conversation is used only for the current session.

No. It provides general guidance on fitness and nutrition, not a diagnosis or treatment. For medical conditions or medications, consult a qualified professional.

Paid plans unlock extra features such as higher usage limits and deeper analytics. The free features remain available without a subscription.

Subscriptions are managed through the App Store or Google Play. You can cancel from the subscription settings in your store account.

Use the Restore Purchases option on the plans screen inside the app, especially if you moved to a new device.

Connecting is optional. If you enable it, Hirow uses data such as steps, workouts, heart rate, and sleep to calculate readiness and recovery metrics.

You can connect it from the Health prompt or from Settings. To disconnect on iOS: Settings → Health → Data Access & Devices → Hirow.

Health integration is available on iOS via Apple Health, and Health Connect support on Android is rolling out gradually. The rest of Hirow’s features work on Android.

No. We do not sell your data or use it for third-party ads. Read the Privacy Policy for more.

Health data is only read with your permission, and it is used inside Hirow solely for recovery metrics and recommendations. We do not sell it or share it with data brokers.

In the app: Settings → Account → Delete account. This permanently deletes your account and data. See the Delete account page for details.

Check your internet connection and try again. If the issue persists, close the app and reopen it.

Pull to refresh or reopen the app so it can sync. Workouts saved offline are uploaded automatically when your connection returns.

Email us at support@hirow.fit with your device type, operating system, and app version, and we’ll help. You can also reach us on our official social media — Instagram and TikTok @hirow.fit — where we actively provide support and answer questions.