Support center

We’ve gathered plenty of answers about your account, plans, nutrition, the Hirow AI coach, subscriptions, and health connections on the FAQ page. It’s often the fastest way to a solution.

Noticed something that isn’t working right? Help us fix it faster by emailing support@hirow.fit with:

• What you were trying to do, and what happened instead.
• The screen or feature where the problem appeared.
• Your device type, operating system, and Hirow app version.
• A screenshot or screen recording if possible.

If you have trouble with signing in, your password, or your account details, email us from your account address or mention it in your message along with a brief description of the problem. To delete your account, see the Delete account page.

Subscriptions and payments are managed through the App Store or Google Play. To manage or cancel, open the subscription settings in your store account. To restore a previous purchase, use Restore Purchases inside the app. And if anything is still unclear, email us and we’ll help.

If Apple Health or Health Connect isn’t syncing:

• Make sure you’ve granted Hirow the required permissions in your device’s health settings.
• Reopen Hirow so it can try to reconnect.
• On iOS: Settings → Health → Data Access & Devices → Hirow. On Android: check the Health Connect app permissions.

If the problem persists, email us with your device type and OS version, and we’ll walk you through it step by step.

For anything else, such as feedback, feature suggestions, or partnerships, we’d love to hear from you at support@hirow.fit. You can also reach us on our official social media — Instagram and TikTok @hirow.fit — where we actively provide support and answer questions.